Frequently asked questions

Open any product page and click Add to cart. That opens Buttergo's secure checkout, powered by Lemon Squeezy, right on top of the page — you never leave buttergo.com. Enter your email and payment details, complete the purchase, and your download link arrives by email within a minute or two.

Checkout supports major cards (Visa, Mastercard, American Express, Discover, and more), plus PayPal, Apple Pay, and Google Pay. Depending on your device, location, and the product, you may also see Cash App Pay, Alipay, WeChat Pay, or bank debit as options — checkout shows whichever methods are available to you automatically.

Yes. Payment is handled entirely by Lemon Squeezy, our checkout and payment processor — Buttergo never sees or stores your card details. Lemon Squeezy is PCI-compliant and encrypts every transaction.

Everything at Buttergo is an instant digital download — a PDF. The moment your payment goes through, Lemon Squeezy emails you a secure download link and it's also shown on the checkout confirmation screen. There's nothing shipped, and no waiting.

No. Checkout only needs an email address to send your receipt and download link — there's no account or password to set up.

Check your spam or promotions folder first — receipts occasionally land there. If it's genuinely missing after that, contact us with the email you used at checkout and we'll resend your download link directly.

Yes — hang on to your confirmation email, since it contains your download link. If you've lost that too, reach out with your order details and we'll help you get the file back.

Because every product is delivered instantly as a digital file, we don't offer refunds simply for a change of mind once a download link has been issued. If something's genuinely wrong — a broken or missing file, a duplicate charge, a technical delivery failure — contact us and we'll make it right. See our Terms of Service for the full policy.

Purchases are licensed for your own personal, non-commercial use. Reselling, redistributing, or sharing the file publicly isn't permitted — see the Terms of Service for the full license terms.

Lemon Squeezy calculates any applicable sales tax or VAT automatically at checkout based on your location and adds it before you pay — so the total you confirm at checkout is the total you're charged.